FAQ

 

Welcome to Hello Get Knotted! Whether you're new to furoshiki or building your collection, this guide covers the most common questions about our products, our mission, and how to get the most out of your furoshiki.

What does "furoshiki" stand for?

Furoshiki (風呂敷) is a traditional Japanese square cloth used to wrap, carry, or gift items. Originally used in bathhouses to hold clothing, it has evolved into a beautiful, functional, and sustainable alternative to gift wrap, packaging, and bags.

What is your shipping policy?

We are still working on this at the moment and are exploring domestic (United Kingdom) and international shipping options.

We use eco-conscious packaging wherever possible.

Where do your patterns come from?

Our designs are created inspired by traditional japanese furoshiki but with a modern twist. Each bag uses vibrant African wax print fabric sourced ethically from London. Each one is inspired by nature, storytelling, heritage prints, and joyful everyday moments. We take pride in original, sustainable-driven design.

Are you stocked anywhere yet?

Currently, Hello Get Knotted products are sold exclusively on our website. We’re working on partnering with select stockists — stay tuned or recommend your favourite local shop!

Are your furoshiki reusable?

Yes! Reusability is core to furoshiki. Our cloths can be wrapped, tied, folded, worn, or displayed — again and again. They’re a planet-friendly alternative to single-use wrapping and packaging.

How do I care for my furoshiki?

  • Machine wash on a gentle cycle or hand wash

  • Use cold water

  • Air dry to maintain fabric quality

  • Iron on low if needed

  • Avoid bleach and harsh detergents

Can I return or exchange my order?

We are working on our delivery options at the moment. We will come back to this.

Do you offer custom or bulk orders?

We do! We love creating special pieces for weddings, events, and businesses. Custom designs and bulk pricing are available — reach out to discuss your ideas.

Do you offer gift wrapping?

We are working on this option and will come back to you.

What sizes do your furoshiki come in?

We offer multiple sizes, each designed for different uses:

  • Small (45cm): Great for small gifts, bento boxes, or accessories

  • Medium (70cm): Ideal for books, bottles, or lunches

  • Large (90cm): Perfect for clothing, larger gifts, or as a scarf or tote

What materials do you use?

We use natural, sustainably sourced cotton. They’re soft, durable, and kind to the planet.

How can I learn furoshiki wrapping techniques?

Visit our How-To page for step-by-step tutorials. You can also follow us on Instagram for tips and inspiration.

Can I reuse my cloth for something other than wrapping?

Absolutely! Furoshiki can be used as:

  • A scarf or bandana

  • A bag or bundle wrap

  • A placemat or table covering

  • Wall art or drawer lining

  • Reusable wrapping for any occasion

Do you offer digital gift cards?

Not yet, we are exploring the options of digital gift cards.

Still have questions?

We’d love to hear from you. Email us or reach out on Instagram.